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Discussion Starter · #1 ·
I bought a new FE650 in running year March. So at the moment the bike is 4 months old. It has only ~20h on the clock which was run to it during March and April. I bought the bike with full SM conversion kit - original HBG/KTM spare parts. This far everything was ok.

After running only a couple of hours and lubricating my chains I noticed that the rear rim is not straight (original Behr/HBG rim). Small twisting in horizontal and vertical direction. As I paid for a new SM wheel set I went to the dealer and asked for corrective action. In 1st maintenance it was not fixed. 2nd maintenance it was sent to local "specialist" who only scrathed the rim and didn't make it straight. This happened in end of April.

Finally at the end of May this rim was promised to be sent to the factory for quarantee checking.

Now after 6 weeks (1,5months) later I have received an answer that it will fall under the quarantee and it will be changed for a new. No idea when it will be done. Maybe for Christmas present? However I would like to run the bike during summer time - not only during the winter. Anybody knows if the KTM/HBG is ISO9001 certified?

I have sent a couple of direct e-mails to the factory also without receiving any feedback.

I would go for the Japanese bikes for now... These Austrians are just a waste of money and time. Can not recommend to anybody. Quality is the same as with beg 90's 2-strokes.

br,
t
 

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Should of bought the FS. How do we know you didn't hit a gutter or something. I have had my 08 FS650E for 6 months now no problems. 2500kms 40hrs.
 

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I raced and rode my FS650 for a year with no problems whatsoever from my local dealer or the US distributor. Opting for a Japanese bike will be much more expensive after everything is bought and assembled, the bike will be slower, warranty decisions still won't be made instantly, you will still be at the mercy of your local dealer, and wheels won't be covered by warranty anyway since the Japanese don't sell any real supermoto bikes. But hey, buy a HonKawaYamaZuki...let us know how that works out for 'ya! ;)
 

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Discussion Starter · #6 · (Edited)
(Mongtard:.) The rim was not being hit to anything. That was confirmed also by the dealer already at the beginning. If it would have been a hit, it needs to be massive(!) to be able to bend the rim. I' ve been racing motocross for years earlier and never bent a rim even the riding conditions were way out from roads...

Today the rim has arrived to the dealer but the my tire is still somewhere in Austria?? Not known when it will come. Next week this has taken 2 months. I don't know how those even got separate?

I know that it could happen with every other bike and brand also. I am just a bit fed up by the timeline... Customer support could be improved. That is my opinnion. You may have yours.
 

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I agree with you 100%. I was just saying that it may or may not be Husaberg's fault entirely. In my experience with all types of bikes, the dealers tend to be the most likely to screw thing like this up. Assuming they didn't go out of their way to screw it up (ignorance, apathy, etc.), you are relying on them as the intermediary between you and the factory reps. It's like a game of "telephone" and we know how that usually ends up...

I hope your bike gets squared away and that you still enjoy how awesome it is when it's finally fixed! :)
 

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Discussion Starter · #8 ·
update:
Got the rim back yesterday, with old slick on it - as my tire is still missing. New rim seems to be also +/- 1mm not in- line?

Goes over my understanding. If you guys have time, could you check your rear rims and confirm if those are 100% straight or is this +/- 1mm inside the normal tolerances? Or is it so that I am just a bit unlucky...

However I had a short run with it and the motor of this bike is just great!
 
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