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Calling Jeff at East Coast Wheels...

1086 Views 5 Replies 3 Participants Last post by  backdrifter
Obviously you've gotten a lot of heat from on-line forums lately, and have seen the posts regarding order delays. I am not flaming, or accusing, but I would like the most truthful, honest answer you can provide....

How long is it REALLY going to take to get my rims? I ordered blue Excels about 3 weeks ago, and was quoted a 1 week delivery. I understand you are having problems with your vendors, and believe me, no one knows how that goes better than I. I work as a sales engineer with a pump distributor and there is nothing worse than being in the middle of an angry customer and a vendor who can't/won't perform. However, it is your responsibility to get a solid answer as to when you will be able to provide the product. I have been told to call back three times now, and each time I have been told they will ship 1 week from that day. Other people on this forum are claiming that they've been waiting for weeks or months, some even up to 6 months. Is this the case?

Please, I am asking only for a straight forward answer, and I don't want it to be "one week from now" unless that is absolutely, 100% the truth, and you are willing to stake your life on it.

My bike is currently in the garage on a stand with no wheels, because I believed the first lead-time that you quoted me and sold my stock rims. Consequently I am missing riding, track, and practice days until I receive the rims. Please let me know when I can count on them being here.

My name is Ben Leonard, and I ordered two blue excel rims, size 17x3.5 and 17x5.0.

On a side note, if your anodizing vendor is treating you this badly, give me (and every other angry customer) their phone number. Sometimes when a vendor won't peform, it helps to have the end using customer call them and complain directly. I realize this isn't always ethical in sales, but extreme situations require extreme reactions, and this certainly seems like an extreme situation.

Thank you for (hopefully) listening.
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Fair enough! Can you provide a tracking number as soon as they leave?

Again, I really wasn't complaining about them being late, I just like to have a solid date to expect them by. I do understand that that is not always possible.

Thank you very much for taking the time to reply!
I talked to Jeff yesterday,and he said the wheels were shipping yesterday. I will confirm that they did as soon as I get a tracking number.
Got my tracking number and all is well! The rims are scheduled to arrive Thursday, April 7th and my local shop said they could get them all laced up and put back together by the time I'm off of work on Friday. I'll put the rims/tires back on the bike myself Friday night, and be ready for a long relaxing weekend of riding!
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